1. Shipping Time
In general, we will ship out your order within 2 business days after receive your order, then it will takes about 2~10 business days to delivery. Due to some special circumstances and force majeure factors, the delivery time may be delayed.
Pre-order products will be shipped after 3 months.
2. Shipping Methods & Costs
We Cooperate with DHL, FedEx, TNT, EMS and other company, according to your address, we will choose the fastest shipping way to ship your goods.
Free shipping on orders over $99 (in the US, CA, EU, UK, and AU).
Shipping costs are calculated during checkout based on price, dimensions and destination of the items in the order.
Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Delivery Area
| Warehouse | Country | Customs duties | Delivery time |
| United States | United States（Excluding islands and military addresses） | NO | 3-4 days |
| Germany | European Union | NO | 2-5 days |
| Canada | Canada | NO | 5 days |
| Australia | Australia | NO | 5 days |
| United Kingdom | United Kingdom | NO | 3-4 days |
| China | Southeast Asia, South America, Mexico, Switzerland, Ukraine, New Zealand, Bulgaria, Brazil, Philippines, UAE, Saudi Arabia, Kuwait, Reunion Island, Martinique, Nigeria, Norway, Serbia-RS, Venezuela, Bahrain, Israel, Russia( 22-28 days) | Yes | 10-12 days |
4. Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to us at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
6. Parcels Lost and Damaged
6.1 Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
6.2 Parcels Lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
7. Delivery Terms
7.1 P.O. Box Shipping
We do not ship to P.O. box addresses as we only ship courier.
7.2 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
7.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
7.4 Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
8.Special Case Existing
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
For all customer service enquiries, please email us at support@ellipalwallet.com